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Broadband « Previous | |Next »
March 2, 2004

I'm on the road so blogging will be light.

I see from a quick glance at the newspapers that the competition over broadband is hotting up. Optus is now matching Telstra's price cutting to entice Australians to connect to high speed internet services with new entry level services.

Yet the speeds are not that great (256k), the download limit is severe with high excess fees for going over the low limit. The tech support is poor -at best -(50 minutes wait is standard) to deal with the frequent log on difficulties and the DSL cutouts. Basicallly, you are forced to pay more than the $30 per month to obtain a decent service to access music files and images. Even then, because customer failure is built into the system, to keep costs down, you are not going to get reliable customer service.

So the telecommunication industry is signing people up to broadband without providing them with a decent service. It's called fleecing the customer.

Does competition=better service? Competition is supposed to do that, is it not? Competion and shoddy service is what the market delivers. If you want something more you pay more.

| Posted by Gary Sauer-Thompson at 7:16 AM | | Comments (4)
Comments

Comments

If progress in generated by the unreasonable man, then your the man!

It wasn't that long that you were complaining about your dial up.

It all depends on your perspective. 256k seems slow to you because you wangled that 1.5Mbit connection out of Iprimus. I can assure you it's blazingly quick to those that are used to dial up.

It's competition that brought these improvements. If we had a Telstra monopoly, we'd still be on dial-up modems. As for shoddy service, have you forgotten the days of Telecom Australia?

Scott
I'm not talking personally. I'm talking about this issue from a public policy perspective.

1. competition. Even the ACCC is concerned about the nature of competition around broadband. Telstra is using its pricing to drive the others out of business.

2. you do not get much for entry level broadband: low tech support; built in failure; and outrageous fees for exceeding download limits.

3.the broadband offered is not suitable for music and movies downloads.It is very restrictive

4. a fully privatised Telstra would be even worse that the current gorilla in the marketplace.

5.consumers are treated with callousness when they compalin that what they get is a long way from what is promised.

Broadband opens up an exiting future. The telephone companies are strangling that future not fostering it.

1. Competition. If people insist on using Telstra they have only themselves to blame. Anyone who doesn't want to be raped can go to Whirlpool.net.au and get a real ISP.

2. You do not get much for entry level ANYTHING, that's why it is called entry level.

3.The broadband is fine for downloading music and movies if you buy enough of it.

4.No it wouldn't. It would be just as it is now.

5.Consumers had better start taking responsibility for their own actions. It really isn't that hard to read a form.

Broadband is indeed good stuff, and it's the telephone companies that are doing it.

There shouldn't be a public policy angle on broadband, by the way. This has nothing to do with the government.

My argument is that Telstra is retarding growth in high-speed internet services. It is not doing enough to help a new industry.

Nor is it providing user-friendly services that really work.

Telstra is also thwarting the development of fast internet services that could be used as an alternative broadcast channel to television.

It is a public policy issue when the second biggest hospital on the Gold Coast in Queensland cannot get access to broadband for tele-medicine.