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"...public opinion deserves to be respected as well as despised" G.W.F. Hegel, 'Philosophy of Right'

newspapers resisted the internet « Previous | |Next »
August 18, 2009

Bill Wyman at Hitsville has begun a series of articles on the reasons why Why Newspapers are Failing at Splice Today. He has five reasons for this and so far he has uploaded two: the collapse of newspaper's business model as advertisers desert newspapers for the internet, and the culture of the newspapers.

As the former is well known I will concentrate on the latter. Their culture is that of a monopolists and their history of being their reader’s de facto window to the world was just a quirk of their monopolies that made them that. Google desktop enable readers to develop their own home pages. Secondly, the newspapers did understood the web, grasped its service power, or recognized that an enormous sea change was taking place.

Wyman's argument is that journalists aren’t too clear-eyed and often aren’t too intellectually honest) when it comes to analyzing the collapse of their own profession. He says there were a number of things newspapers plainly needed to do in relation to the seachange:

Most of all they needed to stake their place in the new informational channel that was going to change our world. They had to shift their coverage to a new, tech-savvy generation. They needed new equipment to share in the experience of that generation, undergoing the biggest sociological shift since the 1960s. They needed to learn the new era’s tools, experiment with and test a new medium, take advantage of its speed and immediacy to take their place in society even deeper into peoples’ lives. They needed to take a look at their work rules and union agreements to make sure they didn’t the hamper the evolution of their industry at a time when it could be facing mortal danger.

The truth is, newsroom staffs are permeated with fear of change and a discomfort with new technology. At bigger urban papers, parsimonious bosses, unions and work rules made the transition even more difficult.

This reason for newspapers failing applies to the regional newspapers in Australia as they have a very limited presence on the web, and their strategy has been one of cost cutting and containment. In other words there was no strategy to adapt newspapers to the enormous sea change. Cost containment and reducing debt is still the "strategy" of Fairfax under Brian McCarthy. So we have their lost cost Independent Weekly as competition to The Advertiser; so low cost that it has a minimal internet presence.

Wyman says that the criticism of Google News from publishers is flawed because the top 20 daily newspaper companies in the country could have built a similar site with a paltry investment 15 years ago. They didn’t, of course, for three reasons:

• No one understood the technology or its implications, and if they did lacked the skills to situate their companies competitively;

• They didn’t think they had to;

• And, most importantly, after decades of monopoly control, they had forgotten to care about the convenience of readers in the first place.

Those three bulleted points amount to a polite way of saying they were out of their depth, lazy, and arrogant.

| Posted by Gary Sauer-Thompson at 7:50 AM | | Comments (9)
Comments

Comments

That's more or less my thesis.
The only big name journo I can think of who properly grasped the function, meaning and nature of the internet and had the finesse to handleit right was Margo Kingston from the SMH.
She was so resulting successful that the her brainchild, Web Diary, overwhelmed her, along with interference from an uncomprehending management.
In contrast, Murdochs and thelater Fairfax have held the readership in contempt.
The pressure from the reading public to ease commodification and instead apply broadsheet principles, following the old notion of earning a keep thru providing a service, only created an unreflexive, reactive retreat into yet more hectoring and ideology, reflecting the victimhood entitlement culture described in the lead in to this thread.
Oddly, it is media and the ABC who provide the most spectacular example of the "controlling" mentality and its consequences, as related per "Media Watch", last night.
The specific example involved a notorious Shier-era executive (Bass) insisting on a pronounced and prolonged "slant" involving the "othering" of Timor L'Easte leader Xanana Gusmao. This was a media equivalent of Malcolm Turnbull and "Ute gate", characterised by a determined refusal of evidence, against some sort of overwhelming urge or requirement to control content and perception. The Hansonist undertones of the mediation ought to be cause for concern for those seeking a site still relatively untainted by ideology for reliable news.

Paul
the online sites of Fairfax such as brisbanetimes.com.au is considered to be a success within Fairfax. Terry Flew says that their reasoning is that it shows that an online-only publication can achieve significant geographical market penetration in a short time at a fraction of the staffing and infrastructure costs of its incumbent print competitor (Courier Mail) which operates in both print and online formats.

However, this has not led to substantial new investments in staff or other resources for the publication nor to greater use of user generated content. The same applies to Fairfaxes Independent Weekly in Adelaide. It is very under resourced, and it makes no use of user-created content and citizen journalism to enable it to develop a lower-cost strategy for embedding “hyperlocal” news and comment. Presumably, the user generated content goes against the prevailing editorial ethos----- only paid journalists produce news for the site, and contributions from other sources must be kept at the margins of the site, if they are permitted at all.

Don Riddell, the editor Independent Weekly, says in this editorial---serious journalism versus fluff and twitter that:

If we use only the internet, we are at the mercy of bloggers – and our prejudices. We may call up a major newspaper, but we know who we like to read, and they are the people whose views we agree with, or whose arguments we reckon are sound.

It's pretty standard defence of newspapers. Riddell does say that the internet is not going to go away. The opinions on the net will continue to grow. The people with single issues or particular axes to grind will continue to push their singular views or pick away at their causes.

You can infer from this that bloggers are seen negatively--we readers/consumers are at the mercy of bloggers with their prejudices and axes to ground. The quality and objectivity resides with the online newspaper, no matter how under resourced. Fairfax have little idea.

Interesting point about the ABC Paul.

While newspapers were refusing to have anything to do with the internet, the ABC was diving into it headlong. They're doing all the right things participation-wise, opening up space for audience contributions, but just about every discussion of media includes criticism of the ABC. You still see the Leftist ABC tripe, but increasingly it's being seen as an extension of News Ltd.

The three regular criticisms involve the 'balance' thing, which seems to require that some chronically depressed News Ltd columnist has to be heard on every topic, that the ABC is uncritically recycling News Ltd talking points, and that ABC news headlines are going tabloid.

Wyman's point about the convenience of readers can also be said about the trust of readers. Why would you decide to squander trust, as the ABC is doing, when it's so vital online?

A big problem confronting all media has nothing to do with the internet; it arises from the fact that 'news' is no longer a product in wide demand. You could see the symptoms emerging long before the internet was even dreamed of, in the disappearance of evening newspapers like the old Sydney 'Sun' that my dad bought every day of his life to read on the train journey home after work.

People used to be more involved in public affairs. The news had a very direct impact on their lives. When you live close to the edge, of war or disease or famine or poverty, you tend to take a lively interest in the events of the day because they may well influence whether you alive this time next year.

The news no longer affects the vast majority of us in that direct manner. Most of the news doesn't affect us at all, which is why the media spends so much effort obsessing about movements in interest rates and similar trivia in an effort to catch people's attention. HEY LISTEN TO WHAT HAPPENED TODAY IT'S RULLY IMPORTANT ... when everyone can see it's nothing of the kind, not compared to news of a strike in the breweries that might mean no beer at the weekend.

Coupled with this development has been the steady development of a new kind of state: one in which 75% of the population are utterly uninvolved, having delegated the task of running everything including the country to a class of professional managers. People judge their performance on results and don't care much about what else they do or how they go about things.

In short, most people are comfortably off and secure and see no reason to take an interest in the news because external events simply don't affect them much any more. They are all cosy and protected against rude surprises from germs or trade unions or other loathsome creatures.

The exceptions are stories like Kokoda pilgrims perishing in remote jungles which are sufficiently moving or exotic to substitute for fiction or other similar entertainment. That's why news, commentary and infotainment have become a jumbled mass of content desperately trying to sustain customers' interest.

I freely admit that all this is off-the-cuff theorising and might be totally contrary to properly researched analysis but I do believe the problems facing newspapers run deeper than simply finding ways to adapt to new technology.

Ken,
it may be off-the-cuff theorising but I agree that:

the problems facing newspapers run deeper than simply finding ways to adapt to new technology.

You don't lose much from just watching the news headlines on television, on the iphone, or hearing the radio in the background whilst doing other things. If it is of interest, you can go check the story out online latter.

So the way that we read and listen is shifting. Is that due to media technology? In part, since we have a multiplicity of media platforms now, but we can also create our own information flows with an individualised Google homepage. We don't need the newspapers to do this for us anymore.

Bugger!
lost my post response to Lyn's thoughtful comments.
In the meantime a Ken Lovell post has turned up that concerns itself with some of what I was going to say.
The other part would have dealt with the "sympatico" complementary midset that coincides concerning voluntary self-lobotomised (seemingly!) "new" Labor and MSM proprietors, executives and editors- many seem caught up in the unreflexive and at times paranoiac subculture that permeates the current neolib social conservative power formation.
So I definitely do NOT think that the deterioration of MSM is just accidental or beneath the radar, at least not entirely.
New Labor is happy to work hand in glove with proprietors keen to keep information that offends the mutual underlying big business constituency and to maintain the apparently subconcious underlying social and cultural "geist" that tolerates racial "othering", allows "development" to go unchecked and permits the sort of grotesque, desensitising, intrusive, sexist pantomime recently involving O and Sandilands and the teenage girl:Here is the basis for dumbed down and guilt and prurience riddled ignorance and anxiety of the increasingly "animal farm/ brave new world/farenheit 451" society- bothhedonistic and furtive; always ignorant of self and environment.
The "Advertiser" today had its huge centre page teen gossip section and page three bikini girl, not to mention a load of censorious and sanctimonious waffle about the Victorian Bushfire inquiry, also a parish-pump ridiculing of an ill former magistrate for traffic hassles relating to his illness.
But you had to use a microscope to discover an(y) utterly inadequate story concerning notorious Cubby Creek station, or another concerning a court case involving community activists opposed to the untrammelled development of Cheltenham racecourse, at the neck of the Lefevre peninsular that Gary has been discussing, elsewhere.

If I may add some anecdotal evidence to Ken's off-the-cuff theorising, I'm the only person in my personal circle with any interest in news. Some of the older ones still have the tv news habit, and one younger one buys the paper to look at the pictures during smoko. None of them absorb any of it.

Of the majority who avoid the news, the younger ones say it's boring. The occasional bit of news gets to them through the grapevine. Plenty believed the Hadron Collider thing was going to suck us all into oblivion and plenty still believe you get swine flu from doing unsavoury things to pigs.

The adults say it's either depressing or sensationalised. I suspect a surprising fraction of the tv news and current affairs audience view it the same way they view Jerry Springer.

Depressing and sensationalised fit with Ken's notion of a comfortably unconcerned people.

I guess the advent of the internet has given us all personal firewalls for news. It is all far more unbelievable than it used to be and our firewalls repel most of it. Of course thats all the fault of the media and the journo's that have dished us up tripe for years.
So boo whoo the media magnates are drowning in their own vomit. Who cares.